How to buy from a Seller Profile

Buyers can click or tap on the sellers PayPal.Me link, use a QR code, or pay directly by using the PayPal app or website.

To see the seller’s contact details:

1. Go to Activity.
2. Select the payment.
3. Use the contact information on this page to contact the seller.

As a buyer, how do I check the status of my payment?
You can find Seller Profile payments listed under your PayPal activities amongst your other transactions. You can also communicate with sellers via chat once you send a payment.

How can I pay a seller using a QR code?
In the app, navigate to your QR code and tap on "show to pay." The seller will be able to scan your QR code to accept payment.

How do I request a refund?

To request a refund for a completed payment, you’ll need to contact the seller.

Ask the seller to go to the Transaction Details page for your transaction and click Issue a refund.

If you don't receive a refund, you can open a dispute in your Resolution Centre. Make sure you file your dispute within the correct dispute-filing timeframe.

If you sent a payment, but it's still pending, you can cancel it on your Activity, if you see the "Cancel" button next to it.

If the seller didn’t claim the payment within 30 days, we’ll automatically refund it to you.

For additional information on payment status, refer to our site. 

How can I report a seller who seems fraudulent?
If you need help with reporting an issue, please visit the Resolution Centre or Customer Service. To report a violation of the Acceptable Use Policy, refer to our site for more information.

How does Purchase Protection work?
If you don't receive the item that you ordered, or it shows up significantly different from its description, you may qualify for Purchase Protection. We'll reimburse you for the full purchase price plus any original shipping costs, subject to terms and limitations.

Our Purchase Protection covers all eligible PayPal transactions. 

To avail of our Purchase Protection, we require that your PayPal account is kept in good standing and that you open a dispute within the correct dispute-filing timeframe.

Go to your Resolution Centre and click Report a Problem.

If you're charged for a transaction that you didn't make, we've got you covered if you let us know at once and no later than within 60 days. For more details, visit our site.