You can file a dispute for any of the following reasons:

• Unauthorised activity in your PayPal account (a payment you don't recognise or are confident you didn't authorise).
• Issues with your purchase (a purchase doesn’t arrive or match the seller’s description).
• Issues with the seller (a seller is not cooperating and doesn’t respond to your messages, or you're simply unable to reach an agreement).
• Billing errors or issues with automatic payments (you've been charged more than once).

Timeframes for filing a dispute:

• Item Not Received: Dispute must be opened within 180 days of the date you sent the payment to the seller.
• Significantly Not as Described: Dispute must be opened within 30 days of the date of delivery or fulfilment (as applicable) of an order or within 180 days of the date you sent the payment to the seller, whichever is sooner.
• Unauthorised transactions and Other Errors: Dispute must be opened within 60 days after the transaction first appears in your PayPal account statement.

You can read more about our various policies in the PayPal User Agreement.