How do I contact PayPal customer service?

Message Center

Just log in to PayPal, go to your Message Center and choose “New Message.”

To message us on the PayPal app: 

1. Tap your Profile Photo. 
2. Tap Message Center. 
3. Tap contact us.
4. Select your issue and follow the instructions.

Contact Us

To contact us on the website: 

1. Go to our Contact Us page. 
2. Choose the issue that most closely matches your reason for contacting us. 
3. If the information you're shown doesn't answer your question, scroll down.
4. Depending on the issue and whether or not you're logged in, you'll see an option to message us, call us, or use the PayPal chatbot.

To contact us on the PayPal app: 

1. Tap your profile photo. 
2. Choose Help. 
3. Choose the issue that most closely matches your reason for contacting us. 
4. If the information you’re shown doesn't answer your question, scroll down and select Contact PayPal Support.
5. Depending on the issue, you'll see an option to Message us, access the Resolution Center, or Call Us.

If you have a PayPal Business account, here's how to submit a ticket to request assistance from PayPal's Merchant Technical Support:

1. Go to this page and log in.
2. Click Log In with PayPal, or enter your Merchant Technical Support Logins and click Portal Login.        
3. If this is the first time you're using paypal-support.com, click Agree and Connect.
4. Click Contact Us.
5. Submit your question to our Support Team. Provide the information requested in all the required fields marked with a red asterisk.
6. We recommend you upload any screenshots of the issue you're experiencing and the source code of the respective page, as this will help the technical department resolve it faster.
7. Click Submit.

After you submit your ticket, we'll send a confirmation email and assign a technician to help you. The technician will contact you by email and provide you with updates.

The following non-English submission languages are supported: Chinese, Danish, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, and Vietnamese.