How do I open a dispute with a seller?

If you’re having an issue related to:

• a transaction or purchase with aseller, or 
• a payment that you don’t recognise or suspect was unauthorised, or
• suspicious/unauthorised activity on your account

Please go through the online dispute resolution process in the Resolution Center. To open
a dispute, please log into your PayPal account, select the relevant transaction, and “Report
a Problem”. You will be asked to provide details.

Here's more guidance how to open a dispute from the web:

1. Go to the Resolution Center and click Report a Problem.
2. Select the payment and click Continue.
3. Select the reason for your dispute, such as:
• Unauthorized activity in your PayPal account (a payment you don't recognize or are confident you didn't authorize).
• Issues with your purchase (a purchase doesn’t arrive or match the seller’s description).
• Issues with the Seller (a seller is not co-operating and doesn’t respond to your messages, or you're simply unable to reach an agreement).
• Billing errors or Issues with subscriptions (you've been charged more than once).
4. Select the option that best describes your issue and click Continue.

In a dispute, you can exchange messages with the other party in your Resolution Center to try to solve the problem.

If you’re unable to settle the dispute, you can escalate it to a claim. To escalate a dispute, we often require that at least 7 days have passed since the payment date.

By escalating a dispute to a claim, you’re asking PayPal to investigate and decide the outcome. A dispute will automatically close after 20 days unless it’s been escalated. Closed disputes cannot be reopened or escalated to a claim.