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Help Center - Personal Account

How can we help you?

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Common Questions

  • How do I report potential fraud, spoof or unauthorized transactions to PayPal?
  • How do I get a refund?
  • Why is the payment I sent pending or unclaimed? Can I cancel it?
  • I want my money back. Can I cancel a payment?
  • How do I open a dispute with a seller?
  • I forgot my password. How do I reset it?
  • What is an automatic payment and how do I update or cancel one?
  • How do I change my password and security questions?
  • Why is my payment on hold or unavailable?
  • Why was my payment declined?

More ways we can help

Resolution Center

Fix transaction and account related issues

Tax center

Get your 1099-K and other tax info here

Business Help

Get help with using any of our PayPal products

Technical Help

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PayPal Pte Ltd is (i) licensed by the Monetary Authority of Singapore as a Major Payment Institution under the Payment Services Act 2019 and (ii) regulated by the Bangko Sentral ng Pilipinas (https://www.bsp.gov.ph) as an Operator of Payment Services in the Philippines under the National Payment Systems Act.

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