Questions about Pay in 4 repayments

How do I make my repayments?

Your down payment is due at the time of transaction, and your 3 subsequent repayments will be taken automatically from the confirmed payment method you provided at the time of application.

Accepted forms of repayment are bank account, debit card, or credit card (note: Capital One and Chase credit cards cannot be used for repayments on Buy Now Pay Later loans.) Your PayPal balance can only be used for one-time repayments that you initiate through the PayPal app, PayPal website, or with a specialist. Your PayPal balance cannot be used for autopay repayments.

Where can I find how much I owe?

Here's how:

1. Log into your PayPal account.
2. Go to the Pay Later section.
3. Click on the specific Pay in 4 plan in reference.  

The amount you still owe will be under "Remaining."

Where can I find the amount of my repayments?

Here’s how:

1. Log into your PayPal account.
2. Go to the Pay Later section.
3. Click on the specific Pay in 4 plan in reference.

There, you can locate the amounts of your previous repayments in your Plan Activity. You can also reference the amounts of upcoming repayments by clicking See Payment Schedule.

Can I make extra or unscheduled repayments?

Yes, here’s how:

1. Log into your PayPal account.
2. Go to the Pay Later section.
3. Click on the specific Pay in 4 plan you want to pay. 
4. Click Make a Payment.

Then, you can make an unscheduled or extra repayment that will be applied to that Pay in 4 loan.

Important information. If autopay is enabled for your Pay in 4 plan, the one-time repayment has to be received prior to 11:59 pm ET the day before your repayment due date in order to stop the auto repayment from processing. Processing a one-time payment after this cut-off time may result in both the one-time repayment and the scheduled auto repayment processing. We are unable to return payments. If this action results in an overpayment of your full Pay in 4 plan amount, the overpayment will be refunded to your PayPal balance.

Can I pay off the entire Pay in 4 plan at once?

Yes, here’s how:

1. Log into your PayPal account.
2. Go to the Pay Later section.
3. Click on the specific Pay in 4 plan you want to pay off.
4. Click Make a Payment.

Then, you can make an unscheduled repayment to pay off the entire Pay in 4 loan. There are no penalty fees for paying off the balance early.

Can I pause or suspend my Pay in 4 repayments?

No. Once you agree to the terms of your Pay in 4 loan and your repayments begin, you cannot pause, suspend, or skip your repayments.

Why didn't my repayment go through?

There are several reasons we may not have been able to complete your repayment, including if there were insufficient funds on your debit card, credit card, or bank account used to make your repayment or if your payment method hasn't been confirmed. Here is how to confirm your payment method.

How can I update my payment method for future repayments?

If you want to make future repayments with a different or updated payment method, you can change your payment method:

1. Log into your PayPal account.
2. Go to the Pay Later section, and click on the specific Pay in 4 plan you want to change.
3. Click Change under “Autopay” to update your information or choose a new way to pay. You may need to confirm your new payment method before you can use it for repayments.

If your payment method expires before your Pay in 4 plan ends, you can update your information by following the same steps (above) or update your information in your PayPal wallet by logging into your PayPal account, clicking Wallet, choosing the payment method you want to update and clicking Update.

What if I miss a repayment?

Missing your down payment or a repayment may cause your loan to become past due. If that occurs, you may receive an automated phone call and/or other communication, reminding you of your past due balance and informing you of how you can make your repayment.

Missed repayments also may impact future eligibility for Pay Later products.

How long does it take for my latest repayment to appear in my Pay in 4 activity?

Your Activity is updated within 24 hours on the Pay Later section of your PayPal account.

I have opened a dispute, do I still need to make repayments?

Yes. You must continue making repayments when due while we investigate your dispute.

I filed a chargeback with my bank and it was closed in my favor. Why do I still owe money on my Pay in 4 loan?

When you complete a purchase using Pay in 4, PayPal pays the merchant the full amount of the purchase and collects a down payment at the time of the transaction and 3 installments from your payment method of choice over time totaling the amount of the purchase made. When you took out the installment loan from PayPal, you agreed to pay PayPal back the amount of the loan in full.

When you open a chargeback with your bank or financial institution on a repayment made to your PayPal Pay in 4 loan, PayPal returns the funds to your bank or financial institution. This removes the completed repayment from your loan and will cause your Pay in 4 loan to become past due as there no longer is a completed repayment.

If there is an issue with the item ordered, you will want to follow the steps in opening a dispute through PayPal on the full payment that your merchant received (not individual repayments to your loan).

Here is how to open a dispute through PayPal:

1. Go to the Resolution Center and click Report a Problem. 
2. Select the original payment to the merchant and click Continue.
3. Select the reason for your dispute, such as:
   • Issues with your purchase
   • Issues with the seller
   • Billing errors or Issues with subscriptions
   • Unauthorized activity in your PayPal account
4. Select the option that best describes the issue you're facing and click Continue.

Should I still make payments if I’m expecting a refund?

Yes, it’s important to continue making repayments according to your payment schedule even if you are expecting a refund.

Once a merchant processes your refund, we’ll apply the refunded amount to your Pay in 4 loan. If the refunded amount exceeds the outstanding loan balance, the excess money will be applied to your PayPal balance in the form of a credit balance refund automatically. This may take up to 7 days if any of the repayments are still in process. If the refunded amount does not exceed the outstanding loan balance, you must continue to make your Pay in 4 repayments until the loan is paid in full. We’ll notify you via email when the refund has been processed and applied.

If the merchant issues a refund in the form of a store credit, gift card, or cash, your remaining loan balance will still be due. This is because PayPal paid the merchant on your behalf when you were approved for a Pay in-4 loan. Since the merchant refunded you directly, you’ll still owe any remaining balance on the loan.

Sometimes the merchant does not provide PayPal with enough information to identify a specific Pay in 4 plan where the refund should be applied. If this happens, PayPal will refund the amount we receive from the merchant to your linked PayPal balance account or PayPal account. This means that your Pay in 4 plan will not be credited with the refunded amount and will still be due. You are able to use the refunded funds from your PayPal balance account to pay your Pay in 4 plan directly through the app or website, or you can withdraw the funds to your bank account and then pay your outstanding Pay in 4 amount either through the website, app or by contacting us.