What can I do with PayPal package tracking?

The PayPal app can provide live shipping updates for your purchases so you know where your packages are and when they’ll arrive.

With Package tracking, you can:

• Track packages automatically and manually, whether or not you bought them with PayPal.
  
• Track packages shipped worldwide, from the biggest online stores to the small shops you love.

Where can I find the Package tracking feature?

It’s exclusive to the PayPal app, and you can find it anytime in a couple of places. On the Home screen, tap on the menu in the upper-left corner and find Package tracking in the list. You can also go to Activity and tap the Package tracking tile at the top of the screen.

How can I track packages automatically?

All you need to do is link your Gmail to Package tracking – just make sure it’s the one where you get your shopping emails and order confirmations.

How does automatic Package tracking work?

Essentially, Package tracking acts as your shopping assistant. It will check your inbox for shopping and shipping updates, so you don’t have to. It finds packages and organizes them for you into a list with live updates. Plus, you’ll get notifications along the way letting you know what’s up with your packages and when they should arrive.

How do I track packages manually?

Enter the tracking number and carrier, and we’ll provide live updates. 

How does Package tracking comply with email provider policies?

Google: PayPal’s use and transfer of information received from Google APIs for package tracking will adhere to the Google API Services User Data Policy, including its Limited Use requirements.

Outlook: PayPal’s use and transfer of information received from Microsoft APIs for package tracking will adhere to the Microsoft APIs Terms of Use policies.

What’s the difference between the “In Progress” and the “Delivered” lists?

Packages shown in the in Progress tab are still on the way. The Delivered tab shows what’s arrived and when it was delivered – think of it as a history of past packages.

What do “Prepping,” “Shipped,” “Out for delivery,” and “Delivered” means?

These statuses reflect the latest info we have from the carrier:

• Prepping – The seller created a shipping label and is ready to send your items.
• Shipped – The carrier has your package, and your items are now on the way.
• Out for delivery – Your items are likely on a delivery truck and are close to arriving.
• Delivered – Your package has arrived.

Please note: when it comes to shipping packages, things are constantly moving, so these definitions might not accurately represent the exact status of your package at all times.

Is Package tracking only for PayPal purchases?

No, this feature is designed to help you track your packages in one easy place, including things you purchased with or without PayPal.

Will my PayPal purchases get Package tracking automatically?

You may get package tracking for some things you buy with PayPal, but not everything just yet. Over time, you’ll notice that more of the things you buy with PayPal come with package tracking.

Are there any packages I can’t track?

As long as it’s shipped with a tracking number from a carrier, we can help you track it. Sometimes online stores like Walmart and Amazon don’t provide tracking numbers for specific packages, so you won’t see them in our PayPal app.