Legal Agreements for Braintree Services

For Alaska Residents Only:

If your issue is unresolved by PayPal, (888) 221-1161, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Formal complaints must be in writing, please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Formal complaint forms may be submitted via:

1. Fax: 907-465-1230

2. Email: dbs.licensing@alaska.gov

3. Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you have questions regarding formal complaints, please call 907-465-2521

For California Residents Only:

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dfpi.ca.gov, or by mail at the Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834.

For Colorado Residents Only:  Colorado Division of Banking

Online: https://banking.colorado.gov/

Telephone number: 303-894-7575

By mail:
Colorado Division of Banking
1560 Broadway, Ste. 975
Denver, Colorado 80202

Colorado Consumer Complaint Notice.

For Texas Residents Only: Texas Department of Banking

After first contacting PayPal, (888) 221-1161, if you are a Texas resident and still have an unresolved complaint regarding the company's money transmission or currency exchange activity, please direct your complaint to:

Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), https://www.dob.texas.gov

All Braintree users must read and agree to the agreements in the column titled “General Agreements.” In addition, if you are using any of the services listed in the other columns, you must read and agree to the applicable agreement(s). The legal agreements and policies above provide the terms and conditions related to the specific services that PayPal offers.