PAYPAL PURCHASE AND SELLER PROTECTION.

Your PayPal transactions are secured and accounted for. We help protect buyers’ eligible transactions, and sellers against fraudulent payments. We’ve got your back while you shop or sell online. Terms and Limitations apply.

1

Find what you’d like to buy and pay with PayPal.

2

Check for an estimated delivery date and wait for your item to arrive.

3

If it doesn’t arrive or is significantly different to how the seller described it, you can file a claim.

Pay it Safe.​

Protect your purchases with PayPal. If you don’t receive your order, or it shows up different than described, PayPal Buyer Protection will help you get reimbursed for eligible items. Terms and limitations apply.

How it works

Examples

It's times like these that we can help out.

  • You got charged for something you didn’t buy
  • You bought a book but got a DVD
  • The item was described as new but you got something that was used
  • You purchased 3 items but only got 2
  • The item was damaged during shipping
  • The item is missing major parts (that the seller didn’t disclose)
  • The item never arrived
  • You purchased an authentic brand but got a knockoff instead.

Protected Purchases

Eligible items include :

  • Tangible goods (like electronics or clothing), or intangible goods (like digital products or services).
  • You must pay for the item using your PayPal account, and your account must be in good standing.
  • You must also pay for the item with one payment.

Items Not Covered

The following items are not covered:

  • Real estate
  • Motorized vehicles (of any kind)
  • Custom-made items
  • Industrial machinery (for manufacturing)
  • Cash, gift cards, or prepaid cards
  • Money transfers to friends or family
  • Donations including payments on crowdfunding platforms

For terms and limitations, see our User Agreement

Found an unauthorized payment?

If you are charged for a transaction that you didn't make, let us know within 60 days, and change your password immediately. We’ll secure your account and investigate.
Report an unauthorized transaction

Seen something suspicious?

We work hard to keep your account information secure but there are some things you can do to stay more secure online and identify phishing and scams more easily.
More about staying safe online

Help protect your purchases with a PayPal account.

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