How does PayPal help customers who need extra care and support?

We have taken great care to ensure our products and services are accessible to everyone. We consider all vulnerabilities when designing services to meet our customers' needs, whether that be a temporary or permanent disability, long-term health issue, addictions, financial hardship, or job loss.

We encourage you to let us know if you feel you need extra care and support. We’ll try to understand your circumstances and how they affect your relationship with PayPal. We’ll treat you with respect, empathy, and kindness and take all reasonable steps to support you. Anything you tell us will be strictly confidential, handled securely, and will not be shared with any third parties.