How does PayPal help someone with physical disabilities, mental health issues, or a long-term illness?

The PayPal website is designed for accessibility, however, we understand that physical disabilities, mental health issues, or long-term illnesses may affect your ability to use our website, access our services, or manage your account. If you need additional help, we can offer you extra care and support to improve your experience with us.

If you'd like to contact us for extra support or to advise us of your circumstances, go to our Contact page, scroll down, and select Message Us or Call Us.

What are some additional sources of support for other life and well-being challenges?

  • The Samaritans (Emotional support services)
  • NHS Mental Health Services (Mental health support services)
  • Refuge (A 24-hour domestic abuse helpline for women and children suffering from financial or domestic abuse)
  • Women's Aid (Support for women experiencing domestic abuse)
  • Men's Advice Line (Support for male victims of domestic abuse)
  • Galop (Emotional and practical support for LGBTQIA+ people experiencing domestic, emotional, or financial abuse)

More ways we can help

Resolution Centre

Fix transaction and account-related issues

Tax centre

Get your 1099-K and other tax information here

Business Help

Get help with using any of our PayPal products

Technical Help

Find out how PayPal works for your business

Message Centre

Send, receive and view your PayPal messages

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