What kind of documentation can I provide to remove my account limitation?
If we’ve limited your account, we may ask you for documentation that helps us confirm you or your business. We may request documentation related to your identity, address, recent name change, or business.
You can find a list of requested documents in the Resolution Center.
Before sending us anything, be sure your document:
- Is legible.
- Shows all 4 corners of the page.
- Doesn’t have information blocked or blacked out.
- Matches the information on your PayPal account.
We accept copies of the following documents as proof of identity:
- Your ID card
- Your driver’s license (the plastic card, not the official letter)
- Your Passport
- Other photo ID issued by a government body
When you send the documents, please make sure that the following information is visible:
- First and last name
- Date of birth
- Issue and expiration dates
- Document ID number
We don't accept the following documents:
- Military IDs
- State medical cards, student cards
- Expired, partial, or obscured documents
Note: If you've recently changed your name and your document doesn't match with PayPal, we may ask for more documentation that shows the name change.
We accept copies of the following documents as proof of address:
- Utility bill (dated within last 12 months)
- Cell or landline phone bill (dated within last 12 months)
- Motor vehicle registration (dated within last 12 months)
- 401k/brokerage statement (dated within last 12 months)
- Copy of grant deed on home or lease agreement for home
- Bank or credit card statement (dated within last 12 months)
- Identity card or driver's license with physical address listed (must be current)
We don't accept the following documents:
- Envelopes
- Military IDs
- Invoices, receipts, all waybills
- Expired, partial, or obscured documents We don’t accept invoices or partial documents.
When the required steps have been completed, the review of the account usually takes 3 business days. We'll contact you via email once the review is completed.