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Online marketplaces and gig economy platforms promise significant opportunities: supplemental income, flexible working hours, and the freedom to pursue diverse and meaningful work. With the gig economy accounting for up to 12% of the global labor market,1 the payout experience can be pivotal in driving loyalty among sellers or contractors.
Transforming an insurance claim into a speedy payout isn't just efficient — it's a beacon of customer trust and loyalty. One study from Accenture found that only 16% of policyholders are dissatisfied when their claim is handled within 48 hours. However, this figure jumps to 41% if the settlement takes longer than six months.1