How do I file a claim when using PayPal Shipping?

This article has information related to purchasing shipping labels from the PayPal Shipping Center. If you purchased your shipping label through Shipstation, visit our Seller Tools for more information.

If you need to submit a claim for a shipment sent using the PayPal Shipping Center, we are here to help.

To file a UPS Claim
Visit the UPS from PayPal Shipping Form to report:

• UPS Claims – issues with missing, lost, or damaged UPS shipments.
• UPS GSR claims- Guaranteed service request claims. Shipments that did not meet the promised delivery date/times for the service purchased.
• UPS Reroute requests – Shipments where a merchant needs to update the address after mailing the package.

You will select the type of issue you need help with, and the support team will contact you directly to follow up on your claim as needed.

To File a GAP Claim
Visit the GlobalPost Claim Form to report issues with missing, lost, or damaged international shipments that were mailed using GAP (Global Advantage Program)/USPS as a service.

UPS/DHL Adjustment Disputes
Adjustment disputes for UPS can be raised via the UPS form PayPal Shipping Adjustment Dispute Form. Once you fill out the form, the support team will contact you directly to follow up as needed regarding your dispute.

Adjustment disputes for DHL can be raised via paypalsupport@shipstation.com. The support team will contact you directly to follow up as needed regarding your dispute.