How do I void a PayPal shipping label?

This article has information related to purchasing shipping labels from the PayPal Shipping Center. If you purchased your shipping label through Shipstation, visit our Seller Tools for more information.

If you need to cancel a label for any reason, for example, the order gets canceled after you’ve created it or made a change to the Ship To address, you’ll void the label from the Labels screen in the PayPal Shipping Center. You can then create a new label for that order if needed.

Refunds for voided labels will automatically be applied back to your PayPal account. Once a label is voided, the void cannot be undone, and the voided label cannot be restored. Depending on the carrier, it can take up to 21-28 days for the funds to be returned.

Void Eligibility
If a label is ineligible for voiding for one of the following reasons, the Void Label button in the PayPal Shipping Center will not be available.

• USPS labels can be voided until 28 days after the label creation date.
  
• UPS and DHL Express labels can be voided until 30 days after the label creation date.
  
• Labels that have already been accepted by the carrier cannot be voided.
  
• USPS First-Class Mail Large Envelopes/Flats labels are not eligible for refunds and cannot be edited.
  
• USPS First Class Mail International Labels do not include tracking information and are not eligible for refunds.
  

What is a USPS SCAN form?

A USPS Scan Form (Shipment Confirmation Acceptance Notice) summarizes all the USPS shipments you've created in a day. It has a barcode that USPS will scan when they collect your shipments. This helps them avoid scanning each package individually and allows USPS to accept your shipments more quickly. The maximum number of shipments that can be included on a single SCAN Form is 500.

Although not required, it's recommended to use SCAN Forms when shipping multiple orders. To generate a SCAN form, you need to create two or more USPS labels in one day. SCAN Forms are not available for UPS shipments and cannot be updated after it’s been created.

Note: When dropping off your packages at a USPS Post Office, or when USPS arrives to pick up your packages, make sure to present the USPS Scan Form and included shipments to the USPS personnel. All shipments must be sent on the same day that the label is created, before 9 PM local time.

How do I create a USPS SCAN form?

To Create a SCAN form:

1. Visit the PayPal Shipping Center.
2. Go to the Ship Packages button on the Shipping Center page, then click the Get USPS SCAN form.
3. Any SCAN Forms that are eligible to be created for your purchased labels will be listed under Create SCAN Form. Click Create to generate the form you want to use.
4. Your SCAN Form will be available on the USPS SCAN Form page for 4 days after it has been created. Click the Print button to print your SCAN Form again.

Note:

• You can create a SCAN Form for shipments with a current or future Ship Date, but you can't make a SCAN Form for a Ship Date that has already passed.
• You can create multiple SCAN Forms per day if you have more than one pick-up time.
• Only shipments with tracking (delivery confirmation) are eligible for USPS SCAN Forms. USPS First-Class Large Envelope/Flat shipments can't be included on SCAN Forms because it's not a trackable package type.
• If you need to cancel a label added to your SCAN Form, you can still void it if the shipment hasn't been accepted by USPS.

What if I void one of the labels included in the USPS Scan form?

The SCAN form is no longer valid.